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We are Not Too Fragile For Member Feedback
Related: Our members want to give us feedback Walking in our members’ shoes The association who is closest to their member wins The post We are Not Too Fragile For Member Feedback appeared first on...
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Sorting Out the Opinions that Matter the Most for Our Associations
The post Sorting Out the Opinions that Matter the Most for Our Associations appeared first on Smooth The Path.
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Why Association Professionals Say Thank You
A thank you is more than just an automatic politeness. A thank you says, I see you giving extra effort. Or a thank you says, I understand the work you have put into this. Or a thank you says, I...
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Sorting Through the Mixed Messages our Members Send Us
Your most engaged members and your board members may not represent the rest of your members. For example, long-time members love traditional receptions; new members typically hate them. New members...
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Announcing an Entirely New Methodology for Member Research
The associations with high member engagement know their members well. In fact, you might work at one of these member engagement unicorns. Is behavioral data continually monitored? Do staff regularly...
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What Member Feedback to Keep, and What to Toss
Have you ever had someone say something that did not mesh with your perception? Maybe the comment was so jolting it stopped you in your tracks. Perhaps the statement created a little fissure that...
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A New Metric for Associations
“You are never going to please everyone” is one of the truest statements in association management. Members have different lived experiences, so each one perceives things differently. Some members may...
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How to Receive Better Feedback
Once after delivering a keynote, an attendee handed me a list of mistakes I made as a presenter – I rocked back and forth a bit, I let a couple of “umms” slip in. That person was right. All...
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Rapidly Shift Your Creative Lens
My toddler son dug around in the bathroom drawer and located a deodorant stick. Carefully he placed it on my husband’s side of the sink and started sorting through the drawer again. Finding his prize,...
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Iterative Innovation Seems Delightfully Surprising
Blogging is not new. It is just more accessible. Eleanor Roosevelt published a six-day-a-week column under the “My Day” moniker for over 25 years. Some days she wrote tidbits about her stay at the...
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